How To Get a Refund on Google Play Store Purchases

Sometimes, buying from the Play Store is not a cheerful experience. The app is not what it claimed to be, or the music is simply rubbish. However if you would like a refund, you need to act quick. Here is the way to return paid apps, games or media purchased in Google Play.

The process for a refund will differ depend on the type of purchase that was made. Jump ahead to the section relevant to you.

What’s Google Play refund policy ?

  • If it is less than 48 hours since your bought an app or created an on-app purchase, you can request a refund through Google Play.
  • After 48 hours you may have to contact the app developer on to find out if you are eligible for a refund.
  • You can only request a refund once for every app. If you decide to download it again, you won’t be able to claim another refund.
  • Refunds take 3-5 business days for credit and debit card purchases.

How To Get a Refund on Google Play Store Purchases
For references

Google’s android App return policy is simple :- if you purchase an android app or game and you are not happy with it for any reason,you can return it within 2 hours for a full refund. After that 2 hour period is up, though, you have a 48-hour window throughout that a refund request is processed by Google. After that, it is up to the app developer to decide whether or not or not you should get your money back.

For in-app purchases, while it is not easy to get a refund without the approval of the developer, You can try via the same process as with the 48-hour window.

To claim a refund within 2 hours of purchase

  • Open the Google Play Store app.
  • Tap on the Menu icon and choose My Account.
  • Select the app or game you want to return.
  • Tap on Refund.
  • Follow the on-screen instructions to get your money back and uninstall the app or game.
  • If the two hour period has already passed you won’t see a refund button; it will say Uninstall instead.

To claim a refund within 48 hours of purchase

  • Open a web browser and go here.
  • Scroll down to "Order History" and find the order you want to return.
  • To the right of the order, click More
  • Select Request a refund
  • Complete the form and note that you would like a refund.

Get a refund for Google Play movies,TV shows and books

  • For purchases made on Google Play Movies and TV and Google Play Books,you can also get a refund as long as you have not started watching the video or reading the book.
  • The refund period is seven days in most countries.
  • For movies and TV shows, if the purchase is made in Italy, you get up to 10 business days to request a refund, and 14 days if in Denmark, Finland, Germany, Norway, Portugal, and Sweden.
  • If the video playback is defective, not working, or unavailable, and if a book doesn’t work, you can request a refund at any time.

From your browser, go to , go to “Order History” and to the right of the order, click on the three vertical dots. Select "report a problem" and fill out the form.

Contact an app or game developer for a refund

On your mobile device:

  • Open the Google Play Store app.
  • Search for the app whose developer you want to contact.
  • Tap on the app.
  • Tap on Read More.

How To Get a Refund on Google Play Store Purchases

With the contact email in front of you, it is time to convince the developers to return your money. It is your decision about how to act, yet my advice is to express your discontent with the app or game and politely request the developers to refund your purchase.

What to say when you contact the developer

When you contact the developer,let them know:

  • The app you are using. Examples include "Facebook," "Clash of Clans," or "Candy Crush."
  • The issue you are having. Such as "My in-app purchase did not come through," or "the app is not working properly when I open it."
  • The response you would like.For example, mention whether you would like help fixing the issue or would like a refund for your purchase.

I hope you enjoyed this article.

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About Author

Akash is a co-founder and an aspiring entrepreneur who keeps a close eye on open source, tech giants, and security. Get in touch with him by sending an email (

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